Contact us
Questions about a bat, an order, a return or a repair — a person answers, not a ticket queue. Email is the fastest way to reach us in writing; WhatsApp is best when it needs a conversation.
For orders, returns, warranty claims and anything that needs a record.
admin@kashmiriwillowbats.comWhat to include
If your message is about an existing order, send the order reference — it begins with KWB- and was shown when you placed the order. For a return, warranty claim or repair, photographs of the bat help us give you an answer in one reply instead of three.
Visit us
We have shops across the Kashmir Valley. Our main store is in Sangam, Bijbehara, with sub-stores in Kulgam and Srinagar. Bring a bat in and someone will look at it with you.
Response times
We reply as quickly as we can, usually the same day. If something is urgent — a delivery problem, or a bat that has arrived damaged — say so in the first line and we will prioritise it.