Returns

1. 1Contact us on WhatsApp or by email and tell us you would like to return an item.
2. 2Give us your order reference, which begins with KWB-, and the item concerned.
3. 3Explain the reason. Be specific — a bat that is the wrong size is a different conversation from one that arrived damaged.
4. 4Send photographs or a short video where the reason is something we need to see. For damage or a fault this is usually required.
5. 5We review the request against the applicable policy and the condition of the item.
6. 6If the return is approved we send you return instructions, including where to send it and how to pack it.
7. 7Once the item reaches us and has been inspected, we confirm the outcome and the next step.

Please do not post an item back before we have confirmed the return. An unannounced parcel cannot be matched to an order, and the cost of sending it is not recoverable if the return would not have been approved.

Keep the item in the condition it arrived in while the request is being reviewed. A bat that has been knocked in, oiled, used in a match or had its grip or stickers changed is no longer in a returnable condition, and that affects what we can do.

Items made or altered to your specification — engraving, or a bat prepared to a requested weight or finish — cannot generally be returned unless there is a fault, because they cannot be sold to anyone else.

Normal wear, damage caused by use, and damage from a ball or an impact are not returns. Where a bat has failed in normal play, that is a warranty question, and where it can be repaired, the Bat Doctor may be the better answer.

Where a return leads to a refund, that is handled under our refund policy.