Shipping Policy

Orders are processed once confirmed with you. Processing includes picking the item, checking it, and completing any made-to-order work — a specific size, handle, profile, toe shape or engraving. Made-to-order items take longer than stock items, and we tell you how much longer when we confirm.

Orders are dispatched by third-party courier. We choose the courier based on the destination and the size of the consignment. Once we hand a parcel over, it is in the courier's network and their tracking is the live record of where it is.

Shipping is charged according to the destination and the consignment. The amount is confirmed with you before dispatch, as part of agreeing the final total. Prepaid orders may qualify for promotional shipping terms where an offer to that effect is running.

Any delivery timeframe we give is an estimate provided by the courier, not a guaranteed date. Remote, hill and restricted-access locations take longer than standard estimates.

Delays caused by weather, road conditions, strikes, public holidays, restrictions or courier backlogs are outside our control. We will pass on whatever the courier tells us.

You are responsible for the accuracy of the delivery address and contact number you give us. Where a delivery fails because the address was incomplete or incorrect, or because nobody was reachable, any additional cost of re-delivery or of the parcel being returned to us may be payable by you.

Please inspect the packaging on delivery. If it is visibly damaged, photograph it before opening and photograph the contents as you unpack. Report it to admin@kashmiriwillowbats.com as soon as possible. Courier claims are materially harder to pursue once time has passed, so prompt reporting matters.

When an order ships we record the courier and the tracking number against your order and share them with you. You can also check your order's status with online tracking using your order reference and the phone number or email on the order.

Risk in the goods passes on delivery to the address you gave us. Where a parcel is signed for by someone else at that address, it is treated as delivered.

We do not currently publish international shipping terms. If you are ordering from outside India, contact us first and we will tell you whether we can ship to you and on what basis before you place an order.