Privacy Policy

When you place an order or contact us, we collect:

• Your name, phone number and, if you give one, your email address.
• The delivery address you provide.
• Order details — the items, quantities, any made-to-order specification such as size, handle, profile or toe shape, and any engraving text.
• Anything you write to us, including notes on an order and support messages.
• Bat Doctor submissions: the details of the bat, the damage described, and any photographs or video you send.

This site does not run analytics or advertising trackers, sets no cookies for tracking, and takes no payment online — so there is no payment data, no browsing profile and no third-party advertising identifier associated with you. If that changes, this policy is updated before it does.

Your cart and wishlist are stored in your own browser, and the cart is not sent to us until you place an order. Our hosting provider records standard technical logs such as IP address and browser type, as any web server does, for security and reliability.

To fulfil your order and talk to you about it: preparing the right bat, delivering it to the right address, answering questions, and handling returns, refunds, warranty claims and repairs. We also keep order records so that a later claim can be checked against the original purchase.

We do not sell your information, and we do not send marketing to people who have not asked for it.

Only those who need it to complete what you asked for: couriers receive the name, address and phone number needed to deliver, and workshop staff receive the specification needed to prepare or repair a bat. Service providers who host the site handle data on our behalf.

We may disclose information where we are legally required to do so.

We take reasonable steps to protect the information you give us and limit access to those who need it. No system is completely secure, and we do not claim otherwise — but we do not ask for anything we do not need, which is the most effective protection available.

We will never ask you for a card number, a PIN, a password or an OTP over WhatsApp, email or the phone. If someone does, it is not us.

Order and support records are kept for as long as we need them to service the order, honour warranties, and meet legal and accounting obligations. Bat Doctor photographs you send us on WhatsApp are kept while the repair is assessed and carried out.

You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it where we are not required to keep it. Write to admin@kashmiriwillowbats.com and tell us what you would like. Clearing your browser storage removes the cart and wishlist held on your device.

We sell junior cricket equipment, and we expect a parent or guardian to place those orders. This site is not intended for children to use unsupervised.

If this policy changes we will publish the updated version on this page. For anything about your information, contact admin@kashmiriwillowbats.com.